Why this industry desperately needs me...

Some of you may be aware that my plan was to blog my trip from my brand new shiny Samsung Blackjack, and in fact, I am posting right now from the very device pictured here. The experience has not been entirely pain-free up to this point, although hopefully all the technical issues are ironed out now (although the crippling bouts of thumb-rickets are just beginning).

My primary feedback for cingular would be that once you have said that you are enabling international roaming, and begun charging for the service, a good time to *actually* enable it would be, say, immediately. Not, for instance, after forcing the customer to call support from abroad.

Also, when a customer calls and says they can't use their phone, don't ask if they're calling from that phone.

Roma updates later tonight!


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